Frequently Asked Questions
Please allow up to two weeks for the return to be processed, at which time a refund will be made.
Return for make exchange in full or partial not acceptable.
The customer should inform us by sending e-mail to customer service (firstname.lastname@example.org) to receive Return Authorization Number (RAN).
- In cases of qualifying returns, the customer will be held responsible for all shipping charges of returned items. The refund may include the price of the item, applicable taxes, and deduct shipping charges, gift wrapping and any other qualifying fees that may apply.
- If shipping was free for your order, $12 will be deducted from the credit.
Credit will be issued to the original form of payment.
To receive a Full Refund on returned merchandise, the item(s) must be returned within 30 days of purchase date. The item(s) must be returned in the exact condition received by a customer. Unless the item(s) was initially purchased as Unboxed, the item(s) will need to be returned in their original, sealed, unused, undamaged, and fully packaged condition.
If an item is not returned under the conditions mentioned, that item does not qualify for a Full Refund.
- Damaged, mismatched, or missing items cannot be returned or refunded (fully or partially).
Unfortunately, you cannot combine your orders.
If an item in your order is out of stock, we will notify you via e-mail within one business day. Please make sure to add us to your address book so that you may receive a confirmation email.
- Orders less than 1 (lbs.) 3-5 Business days by USPS
- Orders More than 1 (lbs.) 1-3 Business days by USPS
- Perfumes 3-6 Business days by USPS
Shipping Value Charge
$0 - $64.99 $7.95
NOTE: Shipping value shall be calculated after any promotion, coupon deduction, or gift wrap charge without TAX&DELIVERY CHARGE.
Unfortunately In this time we don’t ship to P.O. Boxes, Hawaii, and Alaska, APO/FPO/DPO military, Freight forwarders or addresses outside the United States.
Packages do not ship from our distribution center on Sunday or any US holidays. Orders placed on weekends and holidays will be processed the next business day.
All orders are processed within 24-48 hours of being placed. Orders received on Saturday and Sunday will be processed by close of business Tuesday.